Return & Refund Policy

Refund policy

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Some types of goods are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Certain health and personal care products

To complete a return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is provided (if applicable).

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened!

Any item not in its original condition is damaged or missing for reasons not related to our error.

Any item returned more than 30 days after delivery

Return (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund is approved or denied.

If you are approved, your refund will be processed and credit will be automatically applied to your credit card or original payment method within 5-10 days.

Late or Missing Reimbursement (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially sent.

Next, contact your bank. It often takes some processing time before a refund is sent.

If you've done all of this and still haven't received your refund, please contact us at setipets@gmail.com.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at setipets@gmail.com and ship the item to Canada Vancouver Hornby 1625 zip code: V6Z2M2.

Presents

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Upon receipt of the returned item, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver sent the order to themselves to give to you later, we will send a refund to the gift giver and they will know of your return.

Transportation

To return an item, mail it to Canada, Vancouver, Hornby, zip code 1625: V6Z2M2.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item to be delivered to you may vary.

If you are shipping over $75, you should consider using a shipping service with tracking or purchasing shipping insurance otherwise We do not guarantee that we will receive your returned item!